FREQUENTLY ASKED QUESTIONS...
What flavors of decorated cookies do you make?
Our signature flavor is a vanilla sugar cookie with vanilla icing. We do offer other flavors to include chocolate, strawberry, cookies-n-cream, birthday cake, peanut butter, lemon and chocolate chip. Please specify at time of order if you are interested in an alternate flavor, otherwise all cookies will be baked in our signature flavor. (Specialty flavors, when available, will incur an additional $5 fee per dozen due to the increase in ingredient cost.).
Please note: Our cookies are NOT gluten, dairy or nut free and we cannot accommodate this request as our kitchen is not certified to be free of these ingredients.
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What do your cookies cost and how many do I need to order?
All of our cookies are custom designed and decorated for your special occasion. Cookie pricing starts at $75/dozen (2 dozen minimum) and increases depending on size, colors, detail, etc (average cookie size is 3-4 inches). Character and logo pricing begins at $80/dozen.
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How do your cookies come packaged?
To ensure freshness, our cookies are individually wrapped and heat-sealed. If you would like to add a bow to the bag, we can do that for an additional $.50/cookie.
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Do you ship your cookies?
Yes! Cookies can be shipped anywhere within the continental United States via USPS Priority Mail or UPS Next Day or 2nd Day Air.
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Please note... the US Post Office and UPS does not guarantee delivery date or insure against breakage. Please be aware that there is a risk to having your cookies shipped through the mail. We do our very best to package the cookies in a way that they are padded and protected but once they leave our hands, we can't guarantee how the cookies will be handled by shippers, and you assume all risk. We are not able to refund for damaged or lost cookies. You may consider ordering a few extras if you need a specific number of cookies for a special occasion.
Do you deliver?
At this time we do not deliver. We can arrange for pickup if you are local to the area.
What forms of payment do you accept?
Check, cash or Zelle can be paid if picking up the cookies. If cookies will be shipped, Zelle is the only payment accepted.
How do I place my order?
Orders are placed via email only. Payment is required at the time the order is confirmed. All orders require payment to ensure your order is scheduled and reserved on our calendar. Orders are not confirmed or started without payment in full. All invoices must be paid within 48 hrs or the invoice will be cancelled and space will be given to the next person on the waitlist.
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Rush fee: Orders need to be booked at least two weeks (10 business days, M-F) in advance. But please note we tend to book out 3-6 weeks in advance depending on the time of year. Any order requested 10 business days or less will incur a rush fee of 20% of the order total.
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Cancellation/Refund Policy
50% of your total payment is considered a deposit and is nonrefundable or transferable. You may cancel your order within 14 business days of the scheduled due date and will be refunded the remaining 50% minus any service charges. Any order that is cancelled with less than 14 business days notice will not receive a refund and your payment is non-transferable to another date. We do this because you block our calendar to other customers by holding space and then cancelling.